FAQs

Who do I contact for new management?

Please contact our VP of Sales & Marketing, Sage Baltrusaitis at [email protected] or 518-346-8600 ext. 229 for starting new management with us!

What are your services?

A full list of our services are listed on our services page.

Do you service my area?

We service all areas included but not limited to: Schenectady, Albany, Troy, Rensselaer, Cohoes, Gloversville, Amsterdam, Scotia, Glenville, Burnt- Hills, Saratoga, Niskayuna, Rotterdam and Rochester.

What kind of properties do you service?

We service all property types. Single family, Duplexes & Multi Unit apartment buildings as well as commercial buildings.

How do I view my owner statement?

Log in to your owner portal and click ‘statements’ and you will see the most recent owner statements packets to download.

How can I collect my year to date statements?

We will send out year to date statements at the end of each year & also be viewed on your owner portal under ‘documents.’

When should I expect my owner statement?

Owner statements are sent out and available to download on your owner portal around the 15th of each month.

How do I apply?

Please fill out the contact card on our ‘Contact Us’ page. From here this will be sent directly to our office and one of our agents will reach out to you directly with a pre screening application.

How do I schedule a showing?

Please fill out the contact card on our ‘Contact Us’ page. From here this will be sent directly to our office and one of our agents will reach out to you directly.

What are your new move in requirements?

We require residents to bring in an income of at least 3x the monthly rent. Ability to provide 2 current pay stubs.

How to pay rent?

Download the AppFolio app & sign into your online portal. Click ‘Pay now’ – From here you can make a payment with your banking information/ credit/ debit card.
Click ‘Autopay’ – From here you can set up automated payments to pull from your account automatically each month on the 1st.

How to submit a maintenance request?

Sign into your online portal. From here click ‘Request Maintenance’ on the home page – Follow the prompts and click ‘Submit Request.’

Who do I contact in case of an emergency?

Please call or text our 24 hour maintenance line 518-858-0348 – An emergency consists of plumbing issues (flood/water leaking/toilet back up), no heat and certain electrical issues. If your issue does not fall within those lines, please submit your request online through the resident portal – this will go directly to our maintenance supervisor and will be addressed promptly.

How to locate lease and resident documents?

Sign into your online portal. On the left hand side click ‘Shared Documents’ and all uploaded documents will be listed to view & download.